BOOK WITH CONFIDENCE POLICY
We want you to be able to book a stay at Park Life Resorts, Watermouth Lodges, with confidence in these uncertain times.
Our book with confidence policy allows you to look forward to your stay, with the knowledge that if your plans are interrupted due to the pandemic, you are covered.
Our book with confidence policy allows you to make cancellations and amendments to your booking up to 2 days in advance of your stay.
You are covered for the following scenarios:
Closure of the resort
UK Government impose restrictions on non-essential travel
You are unable to travel due to sickness, isolation or local/ national lockdown
You simply do not feel comfortable coming on holiday
This policy automatically applies to any 2020/2021 bookings.
If you need to make use of the guarantee, simply call us on 01271 545 009 and you will be given the following options:
Transfer your booking to new dates in 2020/2021
Put your booking 'on hold' - If you do not have an idea of when you would like to re-book for, we will happily put your booking on hold until you have decided on alternative dates.
Receive a full refund for your booking
Terms and conditions apply. Please refer to these below.
All other booking terms and conditions remain in place. Please refer to our Booking policy.
If you choose to amend your stay to different dates, should your new stay be cheaper than your existing booking, we will refund the difference by means of a voucher to be used against a future stay at Park Life Resorts. If your new stay is more expensive you will need to pay the difference at the time of booking.
If you choose to cancel your holiday, you can only do this by calling us on 01271 545 009. Refunds can take up to 28 days to process.
The Coronavirus Book with Confidence Guarantee is applicable to all bookings made for 2020 and 2021.
Subject to availability of new dates
PARK LIFE RESORTS AND COVID-19
Our foremost priority is the health and safety of our staff, guests and the local communities. Our Covid-19 secure commitment, is our reassurance to you that we take your safety seriously. We have had to introduce some new procedures and practices to ensure that we keep everyone safe.
ARRIVING ON SITE
Our friendly team are more than happy to welcome you at reception, however the option of a contactless arrival and departure process is available. Please email to request a contactless check in, otherwise, we look forward to safely welcoming you in person at reception.
Your lodge housekeeping team have undergone extensive training to ensure that the highest standards of cleanliness are met. Your lodge has been cleaned using antiviral disinfectant, effective against coronavirus and certified to European standards. Once the lodge’s cleanliness has been checked by our supervising team, a final disinfectant/sanitising ‘misting’ is completed throughout the building. No further staff entry to the lodge is permitted after this process is completed.
Staff will not enter the Lodge during your stay; the only exception will be where an emergency repair is required.
OUR SEA TERRACE RESTAURANT AND COCKTAIL AND CRAFT ALE BAR
We are opening our restaurant and will be operating the kitchen and restaurant in line with government guidelines.
Our team will be operating a table service only, for both food and drink orders.
It would help the team if you could make a table booking for the restaurant.
Sanitising points are located at the entrance to the restaurant.
We ask that all staff and guests keep to the government guidelines on social distancing. These are currently changing regularly. We will update the latest guidance on your lodge information pack and in our public spaces.
PPE is provided to all our team members.
We have increased the frequency of cleaning throughout our public spaces.
Areas which will remain closed to the public until further government guidance is available, are the following:
Indoor swimming pools